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INTEGRATIONS & APIS

API, ERP and CRM integrations that reduce duplicate work.

Connect your website, online store and business applications with the systems your team already uses. idweb plans how data moves between ERP, CRM and other services, with validation, error tracking and recovery when a connection fails.

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Systems exchanging the right data

LIVE SYSTEM

  1. 01System A
  2. 02API
  3. 03System B
  4. 04Monitoring

An integration is not finished when the first request succeeds.

We need to know which system owns each data field, how duplicates are identified, what happens on a rate limit or timeout and how the team sees and resolves an error.

What should improve

  • One agreed source of truth
  • Less manual re-entry
  • Visible failures and a recovery path
  • Documented ownership and change process

A resilient integration, not a hidden script

  • API and data-contract discovery
  • Field mapping, validation and transformation rules
  • Authentication, permissions and secrets handling
  • Queues and retries where needed, logs, alerts and a runbook

How we approach it

01

Map

Systems, owners, events, fields and constraints.

02

Prove

A sandbox or bounded flow with real edge cases.

03

Operate

Observability, recovery, documentation and change control.

Secure access and the minimum necessary permissions

Credentials are not stored in code or content. We use appropriate secret management, separate environments, restricted scopes and a rotation and revocation process suited to the platform.

Connected capabilities

Automation

We identify manual steps, duplicate entry and delayed updates, then design automation with explicit exceptions and human control.

Custom applications

Web applications, SaaS products, dashboards and internal tools that organise real roles, data and decisions without unnecessary complexity.

E-commerce

Checkout is only one part of the experience. We design catalogue, discovery, content, orders and the required integrations so buying is simple for customers and day-to-day operations are clear for the team.

Customer portals

We design portals around the tasks customers, partners and internal teams need to complete — with clear roles, states and notifications.

Verified related work

Before our first conversation

Describe your goal, the tasks that slow you down and the tools you currently use. If you already have a website or application, share its link.

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Common questions

Can any ERP or CRM be connected?

Only where a suitable API, import/export or approved access method exists. Technical and commercial feasibility is confirmed during discovery.

What happens when an API changes?

We define versioning, monitoring and ownership. Material changes are tested in staging before production.

How are duplicate records avoided?

Through stable identifiers, idempotent operations where possible and agreed conflict and replay rules.

Design the data flow before writing the connection.

Tell us which systems are involved, which data moves and who owns it.

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