Privacy Policy

1. Who is responsible

idweb is responsible for processing through this website and can be contacted at 39 Evzonon St, Ioannina 45221, Greece, by email at info@idweb.gr, or by phone at +30 26510 03501.

2. Data we may process

• Enquiries: your name, email address, optional company and phone number, service category, message, language and consent record.
• Technical data: IP address, device/browser information, request time and requested pages where logged by the server, firewall or security services.
• Cookies and measurement: necessary functional preferences and, only in line with your cookie-panel choices, optional analytics information.

3. Why we use it and our legal basis

We use enquiry details to respond and, when you request a proposal or engagement, to take steps before a possible contract. We use limited technical data for security, abuse prevention and reliable operation based on our legitimate interests. Where consent is required — for example for optional analytics cookies — you can withdraw it through the cookie settings.

4. How enquiries are sent and retained

The custom form sends your enquiry by email and does not create a permanent theme-database record of the form content. We retain correspondence only for as long as necessary to assess and follow up the enquiry, provide services, or establish and exercise legal claims. Technical logs follow the limited retention schedules of our hosting and security providers.

5. Who may receive data

Access is limited to authorised idweb personnel and the hosting, email, security, consent-management and analytics providers required for their respective roles. We do not sell personal data. If a provider processes data outside the EEA, the safeguards required by applicable law are used.

6. Your rights

Depending on the circumstances, you may request information, access, correction, erasure, restriction or portability, and you may object to processing. You can also withdraw consent without affecting processing that was lawful before withdrawal. Email info@idweb.gr to exercise a right. You may also lodge a complaint with the Hellenic Data Protection Authority.

7. Cookies, external services and changes

You can change your cookie choices through the website’s cookie panel. Links to third-party services are governed by their own privacy information. We update this page when our processing changes materially and show the date of the latest revision.